MONEY-MAKING AS AN AIM IN BUSINESS
The object of this paper is to discuss
money-making; to examine its prevalence as an aim
among people generally and the moral standards which
obtain among those who consciously seek to make money.
The desire to make money is common
to most men. Stronger or weaker, in some degree
it is present in the mind of nearly every one.
Now, how far does this desire grow to be an aim or
object in our lives, and to what extent is such an
aim a worthy one?
The typical money-maker as commonly
pictured in our imagination is a narrow, grasping,
selfish individual who has chosen to follow lower
rather than higher ideals and who often is tempted,
and always may be tempted, to employ illegitimate
means for the attainment of his ends. The aims
he has adopted are made to stand in opposition to the
practice of certain virtues. Thus we contrast
profits and patriotism; enriching one’s self
and philanthropy; getting all the law allows and justice;
taking advantage of the other fellow and honesty; becoming
engrossed in acquisition and love of family. Now,
such contrasts obviously prove nothing more than that
money-making is and would be a vicious aim if pursued
regardless of these virtues, and it could well be
replied that consideration of patriotism, philanthropy,
love of family, etc., must in themselves impel
one to earn and to save. “The love of money
is the root of all evil” implies an exclusive
devotion to acquisition that may well be criticized.
But aside from this there is no doubt that amid the
confused ideas held on the subject, aiming to make
money is commonly regarded as in some sort of antagonism
to the social virtues.
That there are other sides to the
picture is recognized, however, even by the loose
thought of the day. The man who earns his living,
for instance, it views as one who in so far is performing
a fundamental duty. Indeed, the world scorns
him who cannot or will not support himself and his
family. But this is only to say that one must
work to-day to meet the expenditures of to-day.
Is this the limit? Is it a virtue for him to
work in order to spend, but a vice for him to work
in order to save? What are the considerations
to be observed by a man in deciding whether or not
he should adopt money-making that is, the
acquisition of a surplus beyond his current needs as
one of his definite aims in life?
One consideration relates to our country.
The United States is now understood to be spending
about $25,000,000 per day in carrying on the war.
In the last analysis this amount must be paid out of
the past savings and the savings from current earnings
of the people of the United States. The wealth
of the nation consists mainly of the sum of the wealth
of its citizens. We are therefore told to seek
increased earnings and to economize in our expenditures
in order to enhance the national wealth. The
duty here is perfectly clear, but even if we did not
have war conditions to teach us as a patriotic responsibility
the necessity of earning and saving a surplus, the
obligation would still be there. We owe a similar
debt to our state and to our city or district.
And nearer still comes the duty to one’s family
and to one’s own future, the duty of providing
for the rainy day, for old age. And it will be
observed that money-making in this sense is directed
to the acquisition of net income, it relates
to that portion of one’s earnings which is saved
from current expenditure and becomes capital.
Then we must also consider the duty to society.
As we look out upon the surrounding evidences of civilization buildings
and railroads and highly cultivated fields, the machinery
of production and distribution, the shops full of
useful commodities and then cast our thought
backward to a time not very many years ago when all
this country was a natural wilderness, we may begin
to realize the magnitude of the wealth, the capital,
that has come into being since then, every particle
of which is due to the earnings and savings of somebody,
to the surplus not consumed by the workers of the
past, their unexpended and unwasted net balances year
by year. Universities, churches, libraries, parks,
are included in the wealth thus handed down to us.
Our lives to-day may be richer and broader through
this inheritance created by the industry and abstinence
of our forefathers. Their business careers, now
closed, we regard as the more successful in that they
earned and saved a surplus, that they had a net
income to show as the result of their work.
But these savings of the past were
accumulated, after all, by comparatively few of the
workers; not by the many, who lived from hand to mouth,
happy-go-lucky, spending and enjoying in time of abundance,
suffering in time of poverty and stress, making no
provision even for their own future, still less recognizing
any duty to their country or to posterity to produce
economically and regulate their expenditure wisely
so as to carry forward a surplus. As far as this
majority is concerned we might yet be living among
rocks and trees, without shelter, lacking sure supplies
of food, with fig leaves to cover our nakedness.
And to-day the same conditions obtain. How many
persons are to be found among one’s acquaintance
who feel and act upon any responsibility for doing
their “bit” in the creation of capital?
Very few. Rather than exert himself to work with
this in view, on the one hand, and to abstain from
unnecessary consumption, on the other hand, the ordinary
man will make to himself every excuse. He will
contemn money-making as a sordid aim, readily exaggerating
itself into a vice; he will dwell upon the obligations
and other considerations of a higher life, this being
defined as something generous and noble, a something
compared with which money-making cannot be regarded
as a worthy object but must be included in the class
of unpleasant necessities, not to say indecencies,
which ought to be relegated to the background of life;
he will summon up pictures of extreme poverty, where
any money received must be expended forthwith to meet
urgent needs, as justifying that which in his case
is the gratification of shiftless indulgence.
Above all, this typical individual will not accept
and act upon the idea that his affairs, his small income
and expenditure, have any bearing upon the prosperity
and progress of his country. The most he will
keep before him is that he should pay his bills, and
perhaps in some few cases, will extend the notion to
the future to include provision for the bills and
possible emergencies then to be met by himself and
his family. Nor is this improvident attitude
confined to the young, to the professional and the
other non-business classes. In the business world
we see it all around us; among those who “work
for a living,” among clerks and employees and
among the so-called laboring classes it appears to
be the normal attitude. People who work for salaries
or wages seem characteristically to use up all their
earnings in their current expenditure, to live up
to their incomes without any serious attempt to save.
If they pride themselves upon trying to keep out of
debt, it is as much as they expect of themselves,
and among them the man who attempts to go beyond this
in his money affairs is certainly the exception.
One of the effects of a world-wide
war is an enormously increased demand for labor at
high and advancing wages, a condition that we might
suppose would be greatly to the advantage of the laborer.
But that will depend upon his own attitude and policy.
From England, and from American towns here and there,
we hear stories of the wage-earner on whom increasing
income has had the effect of lessening the effort
to work; who stops during the week when the higher
wage scale has paid him the amount he is accustomed
to regard as a week’s earnings. Now, would
it not seem natural to expect that any man encountering
improved market conditions for his output, whether
of commodity or service, would seek to turn the situation
to advantage by increasing that output as largely
as lay in his power? If, for instance, I can
manufacture shoes to sell for $4.00 a pair and a change
in market conditions is such that I can obtain $5.00
a pair, I would endeavor to produce more shoes in
order to profit by the favorable market; and if thereafter
the price should rise to $6.00 and $7.00 and $8.00
a pair, at each increment my efforts would be still
further intensified. That, indeed, is the normal
economic attitude. Fluctuations in the price
level due to changes in the demand for a commodity
are expected to affect, and do affect, the market
supply. At a higher price, production is stimulated
and more units of the commodity are brought to the
market, both from new sources and from old sources.
Under falling prices, on the other hand, the supply
offered in the market would become automatically diminished.
This is an elementary commonplace
in economics, yet the laborer to whom we have just
referred does not seem to recognize it. He may
find that he can earn in, say four days, an amount
equal to his former earnings in six days and, therefore,
at the end of the fourth day he quits work for the
week. Now, obviously under such increasing wage
scale, he might do one of three things:
He could quit at the end of the fourth
day, having received a week’s income.
He could continue working for the
six days and use his surplus earnings for comforts,
pleasures, and luxuries which previously he had been
unable to afford.
He might work for the six days and
save as much as possible of his excess earnings.
Now, what is the wise choice for the
laborer? Leaving out of account special cases
where he has a large family, or sickness at home, or
is under some other disability which in his individual
case would reduce his earning power or increase his
minimum expenses, ought he not to work for the six
days, putting aside all he could of the excess as
savings for the future? It will be generally conceded
that this is self-evident. If, viewing the narrow
conditions under which the workman ordinarily lives,
it should be claimed that during a period of unusual
earnings self-gratification would be not only natural
but measurably justifiable, the reply could be made
that this is merely specious, involving assumption
not in accord with the facts. Excuses of this
kind we often make for ourselves in the endeavor to
justify our indulgence in present pleasure rather
than perform the irksome duty of self-restraint.
The laborer whose ideals are such that he quits at
the end of the fourth day is not the type of man who
is going to spend the two holidays in pursuing higher
aims in life; he is going to pass them in inaction,
quite likely at the grog-shop. The man who fails
to take advantage of the security for the future offered
him and his family through the opportunity of saving
from extraordinary earnings is one who is adding to
the abnormal demand for such things as phonographs,
jewelry, spirits, and tobacco. And this helps
to explain the tremendous market for luxuries during
wartime. Doubtless there are many workmen who
follow a more rational course, who are reaping and
storing the harvest for the comfort and security of
themselves and their families during the winter of
life. Could any one think that this policy involved
an aim that was sordid, tending to draw them down,
and away from higher considerations of life? Certainly
a course of careful planning in one’s affairs
would be in so far a better course and on a higher
plane than indulgence in idleness or shiftless expenditure
of surplus for present luxuries, regardless of future
need.
This case of the workmen under conditions
of abnormal wages seems exceptional; yet the choice
so presented to him is not very different fundamentally
from the choice normally presented to all the rest
of us.
The young man starting out in life
may be as negligent of his opportunities as the workman
who quits at the end of the fourth day. Or if
he devotes himself properly to his vocation he may
consume his earnings in current self-gratification.
If, however, he will both concentrate on his work
and practice self-restraint with the purpose of creating
a saved surplus, all will agree in considering him
as so far headed on the road towards success.
In the case of the beginner this seems clear enough,
but, after all, the same considerations apply to everybody
else, whether in business or profession, beginners
or experienced, young or old; to all of us is the
same choice presented daily, and at our peril we must
make it wisely. The physician, for instance,
although he cannot afford to pay more attention to
money-making than to the welfare of his patients, to
his studies, to his professional ideals, must not,
on the other hand, leave out of account these business
duties and considerations which belong to him as an
economic member of society. He must produce and
must consume with his family, reasonably, decently
and thriftily. He must aim at a surplus to store
away for the future. These aims are, as a matter
of course, secondary to his professional ideals, but
there need be no conflict of duty. The point
is that there exists a department of his activity
devoted, and to be devoted, by him to his business
affairs. In any event, as a man, a husband, a
father, a citizen, he cannot escape from the responsibility
of these business affairs. They must be conducted
in some way. Shall it be well or ill? If
he fails herein it may involve failure in any or all
these relations as a man, husband, father,
citizen. And obviously these same considerations
apply to all other men and women, whatever may be
their professions, occupations, or major interests
in life. Why do so many allow themselves to be
dragged along, living from hand-to-mouth, in fear of
the knock of the bill collector at the door?
Why do we associate money questions with that which
is unhappy, unfortunate, down-at-the-heel, with fear
and misery? Barring mere accidents, it is because
we are careless, shiftless; because we do not face
the problem manfully, practice reasonable self-restraint,
consider the subject in its complexity and decide
upon, and carry out, a constructive programme.
Even if one happens to possess wealth, he is not exempt.
Indeed, large wealth involves still greater necessity
for care in the conduct of one’s pecuniary affairs.
The rich man is said to have perplexities and responsibilities
which are unknown to those in moderate circumstances.
In fine, everyone must face these money questions or
be driven by them.
Those who live on fixed incomes, whether
from salary or investment, may find it impossible
to make any direct attempt to make money; for them
the problem is to be confronted and mastered on its
other side, the side of spending and saving, that
the income may be apportioned as wisely as possible
for the purposes of living. But during the last
few years a new factor has entered into the money
problems of the individual, often adding to his trials,
often adding to his self-made excuses, and especially
burdensome to the man on fixed income. We refer
to the high cost of living. Here it is, however,
that the wage earner can do something in self-protection,
for the level of prices may be in some measure affected
by his policy in handling his earnings.
A period of high wages is accompanied
by and is in some sense an incident of a high level
of prices. Now we recognize high wages, considered
in itself, as beneficial to the community, for it gives
opportunity, at least, for comforts in life and a provision
for the future that otherwise would be lacking.
But if prices have advanced as much as wages, the
apparent improvement to the laborer is merely in nominal
wages, while that which alone can benefit him is higher
real wages. Now let us see what the workman could
do to advance real wages as contrasted with nominal
wages.
What will be the effect on prices
of the use of surplus earnings during a period of
high wages?
If the surplus earnings are expended,
they will be used either in meeting the higher prices
of customary commodities, or in meeting these advanced
prices and also in purchasing additional commodities.
The first case will occur only if, and when, the advance
in price equals the advance in wages, for only in
that event will the new wages just cover the new cost
of customary commodities. Then this expenditure
of the entire income in customary commodities tends
to keep up the price level and any benefit from higher
wages disappears.
In the second case, so far as the
worker spends his surplus earnings in meeting advanced
prices for customary commodities, he tends to maintain
prices at the higher level, and so far as he buys additional
commodities, he increases the demand for them and tends
further to advance the price level.
If, on the other hand, the worker
will save from his surplus earnings, he will increase
the community’s capital, and this will tend,
directly or indirectly, to cause the production of
further commodities, so increasing the supply of commodities
and therefore tending to reduce prices.
In any case, the worker should save
as much as possible, as this tends to reduce the price
level and so to better his condition. Or, putting
it more simply, in time of high wages the worker ought
to produce as much as possible and consume as little
as possible, both influences tending to increase the
stock of commodities for his ultimate gain and for
that of the community.
In fact, a high level of prices may
be due measurably to some wasting of the world’s
capital as in war, for instance and
then the only antidote is to restore the capital,
a movement that would doubtless occur anyway in time
but which could be greatly accelerated through a general
adoption of habits of thrift and saving throughout
a community.
This then, though small, is something
definite that we can contribute to the material advancement
of mankind and, like the duty in this connection to
our nation, to our families and ourselves, it consists
in creating capital; that is, earning as much as we
can and, in any event, even if our earnings are fixed,
managing the income thriftily, and carrying forward
as large a net result as possible.
We turn now from the mass of mankind,
on the whole so singularly neglectful of these responsibilities,
to the few in number who constitute the creators of
capital, to whom are due so much of the comforts,
the conveniences, and the material advantages that
go to make civilized life possible. Now these
few are found in every rank in life. They may
be rich or poor, professional or business men, employer
or employee, old or young, male or female. The
characteristic is their habit of thrift, of definitely
adopting money-making as an aim, of spending less
than they earn. It is astonishing what a small
percentage of mankind they are. The Income Tax
returns in the United States for 1916 showed that
out of a population of 104,000,000 people those with
taxable incomes aggregated only 336,652, about one
in three hundred. But whatever be the rank of
the individual practicing this thrift he is headed
in the right direction and he tends to reach the point
of relative competence, of independence in his pecuniary
affairs.
Preeminent in the class of the thrifty
we think of the man of affairs; the business enterprise
indeed is supposed to be the money-maker, par excellence.
Money-making is in fact considered as its raison
d’etre; it is as a money-maker that the
business man is contemned by some and envied by many.
Now money-making and money values
occupy a special place in business enterprise, due
to the fact that on economic principles such money
value becomes the best test perhaps the
only true test of the workableness and
success of business efforts. In the complicated
activities of the world’s work, where each man,
each undertaking, each business unit, respectively,
is striving primarily for its own advantage, how is
it, among all this pulling and pushing, this competition,
that the social income is distributed so nearly in
accordance with the individual contribution? Even
if we admit that many persons fail to get a fair share,
that there is gross inequality here and there, still
after all, a student of mankind’s activities
in production, distribution, and consumption must
marvel at the extent to which the rewards approximate
the value of contribution. Now this is made possible
by money considered as a measure of relative values,
by the standard or test of fitness embodied in the
thought, Will it pay, and to what extent will it pay?
If I have in mind some new invention that will perhaps
confer benefits on mankind, the best test of its practicability
and utility will be, Will it pay, will people buy it,
pay money for it? If an improvement in process
is proposed, the question is, Will it pay? If
the young man starts out in life with high ideals
and a reasonably good opinion of his own abilities,
an opinion fostered perhaps by fond parents and admiring
friends, the question is, Will these abilities fit
in with the world’s needs? Will they supply
a real demand, will they be serviceable? The best
means of ascertaining this, although it may be only
a rough estimate and although errors occasionally
creep in is, will they pay? Can he sell these
services for real money? This criterion is practically
omnipresent in the world of affairs. It is based
on economic necessity, and although here and there
it may be charged with cruelties, with serious blunders,
it is, on the whole, a remarkably accurate standard.
We see this more clearly where we attempt to substitute
some other criterion for ranking the soldiers in the
battle of life. We can note, for instance, the
inferior type and character, generally speaking, of
men elected to office by the suffrages of their
fellow citizens, compared with men who reach positions
of authority in business and other enterprises through
the pressure of these economic principles. Again,
consider the nation that has attempted to improve
on economic distribution of power by evolving a government
which places the power in the hands of those best
fitted to govern, a ruling class which aims directly
at efficiency, a select class but necessarily self-selected,
thus supplanting an economic regime by a military
regime successful truly in certain forms
of economic efficiency through a more rigid and compact
organization, but destructive of the initiative, the
evolutionary growth, the fundamental development,
the liberties of the people. Contrast this with
the freedom, happiness, and progress of a nation of
shop-keepers. Now this economic regime, with
its individual instances of cruelty, like the cruelties
of nature, does on the whole tend to develop men,
to require their best efforts, to make them come forward
and upward. Thus, in this interplay of economic
forces, wealth, or money, or profits stands out as
a primary object of attainment, and becomes the incentive
to the complex efforts which tend to benefit the individual,
the community, and the nation.
The business enterprise then directs
its attention to profits, because, from mere economic
necessity, profits are the criterion of the true success
of the enterprise, that is, its serviceability to
mankind. Here we distinguish between the shortsighted
man, who aims at immediate returns, and the farsighted
man, whose eye is fixed on the future, who verily
desires the profits, but desires them in the long
run. But this is only a manifestation of human
nature as we find it in every field. We always
note a deficiency in the man whose life is lived for
the present, for immediate enjoyment: in him we
see the typical pleasure-seeker, peculiarly prone
to temptation, to break the rules of life, to indulge
himself at the expense of others or of his own future.
He is characteristically the weakling, the wrongdoer.
And we contrast him with the man of character, who
stands superior to an immediate environment, who will
not disregard the distant future, the absent neighbor,
the invisible God. And so in the economic world
it is the whole life period which is to be regarded
when aims are chosen. Profits as a goal for the
long run do not antagonize moral principles.
“Honesty is the best policy” and “Do
unto others as you would have others do unto you”
are maxims of good business; and that economic principles
do not conflict with them is shown by the fact that
they tend towards profits in the long run. This
is not to assert that mankind in business is perfect.
In every period of economic advance into a new environment,
men try new experiments, as during the development
of the great modern corporation in the period following
the Civil War in this country and, earlier than that,
in the era of railroad building. They have tried
new experiments in ethics as they have in physics,
in chemistry, in economics. They have attempted
to replace honesty by camouflage, the golden rule
by self-aggrandizement. But these attempts are
not successful and so they become discredited; they
do not work because inherently they cannot last, and
inability to endure is fatal to the purposes of any
economic undertaking. We are emphasizing the
fact that business is necessarily conducted for the
long run, the very nature of success implying permanence.
A man may take some criminal advantage of an opportunity:
he may abscond with money entrusted to him; he may
abuse the confidence reposed in him by an employer,
by a customer; he may obtain an immediate profit by
misrepresentation. But no one could expect such
things to last; he could not possibly be building
an enduring structure; such a course could not in
the end promise him profits, or any other kind of
success. A properly conducted business enterprise
then is concerned with making profits in the long
run; that is to say, in accordance with accepted notions
of business conduct; in short, according to rules
of the game, and this involves conformity with a standard,
a standard of giving good value for what one gets.
We must next distinguish between gross
profits and net profits. The merchant or manufacturer
naturally desires to do a large business, he points
with pride to the increase in his sales this year over
last year. The larger his turnover the smaller
the proportionate amount of his overhead expenses
that must be borne per unit of product, and other
economies follow large-scale production or distribution.
He may occasionally be desirous of increasing his
output even when it entails a disproportionate increase
in his expenditures, with the idea that he can later
occupy himself with reducing these expenses and in
the meanwhile the goodwill of his enterprise will
have gained from the larger circle of customers.
Such is the case with a new enterprise that often
starts out with the expectation of little or no profits
during its early years, when it is gathering a clientele
and learning to distribute its product with economy.
All these, however, are special cases. The normal
situation is that the business enterprise is aiming
at net profits, having an interest in large sales,
heavy transactions and gross profits only so far as
these are expected to lead finally to net profits,
the real goal. Now these net profits are, of
course, the remainder of earnings left on hand after
providing for all costs and expenses, for depreciation
and every other factor causing loss, destruction,
and deterioration during the business period under
consideration. In short, the business capital
as it was at the beginning of the period is first
fully restored and made intact at the end of the period
before a net profit emerges. This net profit
therefore becomes in a true sense a creation of new
capital and may indeed be retained in the business
as an addition to capital funds. Even when it
is paid out in dividends, partly or wholly, it becomes
new capital in the hands of the individual stockholders
who then in their private capacity may of course spend
it, but by proper investment may keep it permanently
stored as capital. It is the creation of capital
then, that is in reality the ultimate money-making
aim of the business enterprise.
We can now summarize the attitude
and policy of the typical business man in his money-making
aim as follows:
In seeking profits he is actuated
by economic necessity.
His goal is profits in the long run,
which involves conformity with economic and ethical
standards, and net profits, which implies the creation
of capital.
The creation of capital we cannot
fail to recognize as a worthy aim. It has given
mankind much of all that mankind possesses and constitutes
the foundation upon which civilization largely rests.
The advancement in the arts and sciences has been
in no small degree stimulated by the demands of business
enterprise for new methods of creating capital and
we may believe that should the time arrive when this
motive should fail, when men should grow to be indifferent
in their attitude towards profits, the ensuing stagnation
would affect every department of human endeavor.
Of this we may be assured even when we remember that
money-making, and what goes with it, is not the only
aim in life.
After cataloguing so much that is
virtuous in the pursuit of money-making the suggestion
is inevitable that there must be some other side to
it, that the common views of the rapacity of the money-maker
cannot be wholly unfounded. What then are the
vices of the money-making aim? In examining this
question we shall first brush aside some things to
which we have already referred. The pathological
cases of mere crime, of sharp practice, of taking
advantage of others, while mounting up into distressingly
high figures considered absolutely, are much less
important relatively; that is, they are infrequent
and scarce enough to avoid obscuring the rule which
they violate, the rule that honesty is indispensable
in economics as well as in ethics. What we must
now investigate is any vicious tendencies that may
be found in the money-making aim when followed normally
and according to its own accepted principles.
Of such degenerative tendencies we seem to find two:
first, the tendency to that excess which becomes a
vice; and second, the tendency to a disregard of other
considerations in life through too exclusive a devotion
to acquisitiveness. But upon further thought
we must see that these two tendencies flow together
and become one, for too much devotion to money-getting
and too little attention to the other purposes of
life are, after all, expressions of the same thing.
Perhaps a man may err in excessive devotion to any
object of life but we must admit that in the pursuit
of gain the evil tendency to exaggerated absorption
in the one aim is promoted through a cooperation with
his natural selfishness. Of all the fields of
human endeavor, here is one that peculiarly fits in
with self-seeking, with disregard for others, which
may drag a man downward, making him small and mean,
unhappy and uncharitable, while apparently attaining
the goal at which he has aimed. Not every man,
while concentrating upon money-making, is consciously
seeking his country’s welfare, the amelioration
of life for the many, the uplift of posterity, even
if he rigidly adheres to the accepted rules of the
game, to the code of business honor. This brings
us back to the popular picture of the money-maker,
grasping, sordid, narrow-minded. There are such
people. I believe them to be rare, but whether
there are many of them to-day or not, it is a type
tending to disappear in the environment of modern
business which offers its inducements and rewards
to him who does, who becomes, who renders service,
not to the sordid seeker for gain. Barring an
occasional exception, such an exclusive aim is not
that of the man of large affairs, the business leader,
the conspicuously successful man. It is not Harriman,
nor Edison, nor Weinstock, nor Marshall Field, nor
Peabody, nor is it the heads of our big corporations
of to-day. Such men are money-makers, creators
of capital, builders of large enterprise, but their
aim at profits while genuine is only incidental to
their main purpose of doing, of becoming better able
to achieve, of rendering service. When the beginner
in business approaches an experienced friend for advice,
he is told to work as hard and as faithfully as possible,
to study his business, to seek to improve himself in
other words, to concentrate his whole strength on the
giving of service, for his wages or salary will take
care of itself. The experienced man knows well
that this holds just as truly for all ranks in the
business world and that the higher one ascends in
responsibilities, the more he must give and do; indeed
the leading positions in the business world are occupied
by men who produce tremendously, whose value to themselves
and others lies in what they accomplish, and this not
what they get is the criterion of success
among men of experience, among those in charge of enterprises,
who are on the lookout for leaders of this type.
Here we have the remedy for the tendency
backed by natural selfishness towards undue devotion
to gain: such narrowness simply does not work,
it is crowded out by competition with the superior
efficiency of broader motives. And while, here
and there, the type continues to exist, its development
in new cases is discouraged by every instance illustrating
the relative success in all senses attained
by those who make it their chief aim to produce, to
render service. Just as the physician bestows
his first thought upon his patient, these superior
business men give first consideration to their profession,
for so they regard it, and this tends to assure their
success, just as it does that of the physician, and
to become the standardized ideal for lesser men.
It is indeed clearly self-evident
that on many accounts the man in business must give
attention primarily to the service he is trying to
render. The clerk in the store must devote himself
mainly to his customers, to his merchandise, to his
other duties, not to his salary. And so with
the department manager, and so with the general manager,
whether of a store, a railroad company, or other activity;
the immediate daily problem for all lies in the rendering
of a service, the producing of a commodity, or the
doing of the thing for which the business enterprise
exists. This concentration upon output is furthermore
required by competition which whips the producer into
line and often makes it a matter of business life
and death that one should make progress in method
and quality. That his shoes wear is a matter of
pride to the shoe manufacturer. “Blank tires
are good tires” is not to be regarded as merely
a boastful advertisement. If it was it would not
pay the advertising cost.
Money-making as an aim thus becomes
subsidiary to the characteristic activities of the
enterprise, it is in a sense a by-product. But
the money-making aim is there, although perhaps in
the background. It is furnishing the power under
which the enterprise operates. More than that,
it is the gauge indicating the prosperity or lack of
prosperity of the enterprise, its progress, its fitting
in with the needs of life. In short, the money-making
aim spurs on the business enterprise, just as the
weekly or monthly pay spurs on the humble worker; but
in each case the main attention is given, and necessarily
given, to the work to be performed.
Let us now consider some of the implications
of this concentration on rendering service. The
directed effort of each man to the production of the
utility characteristic of his business, tends to result
in his learning to conduct that specific activity
with a high degree of skill, and with an increasingly
valuable fund of experience. So highly specialized
does he become that it will be quite impossible for
any one hitherto a stranger in that sphere to conduct
it as well. Therefore in an age of coordinated
effort the more a man has of accumulated knowledge
and facility in handling a certain kind of affair and
the better fitted, therefore, he is to continue and
to progress along that line, the less relatively he
is able to undertake the affairs of some other kind
with which he is not familiar. We commonly feel
free to criticize a railroad, a newspaper, a large
business house, perhaps a university, with which we
may have casual contact, but the fact is there are
few competent critics outside of the ranks of the enterprise
itself or of those carrying on activities that are
directly similar. In a word, through this focusing
of attention, a man will come to be exhaustively familiar
with his own occupation, while possessing a merely
superficial acquaintance with the theories, customs,
and responsibilities of those of others. The
wise man therefore argues the necessity of confining
himself to the field in which he has become expert
and will avoid taking chances in some outside direction
wherein he is not familiar. One of the most common
and disheartening experiences in the money-making
and money-saving of the thrifty is that after having
both worked hard and practiced self-restraint, the
resultant savings are often put into some enterprise
that turns out badly, and the whole effort is thus
thrown away. Generally this happens because he
has violated the rule we have just stated; he has ventured
his savings in unfamiliar fields, ignorantly he has
rushed in where the better informed would have feared
to tread. Such so-called investments are in reality
highly speculative. They involve risks which are
unknown and altogether to be avoided. Now no
one speculates in his own legitimate business, for
there he is acquainted with the hazards which, he
has learned, require the best of knowledge and the
greatest of prudence. It is the allurement of
the unknown that tempts him to seek unearned profits
through speculation in outside regions where, in the
nature of the case, the chances must be against him.
Now speculation has its proper place in business:
there are certain inherent hazards that must be undertaken,
mainly to be found in the risk of the seasons in the
production of crops, and the risk of the future in
undeveloped enterprise. These risks must be carried
by somebody, but clearly they constitute an activity
for specialists who study conditions, becoming relatively
expert in determining how and when to act. These
specialists are drawn principally from two classes:
First, the professional speculator, who knows his
markets and makes a business of buying and selling
future risks; such men perform a great service in handling
our seasonal crops and in other directions, and are
entitled to a reasonable profit. Second, the
man of wealth who may use part of his surplus in the
risks of undeveloped enterprise; although it is probable
that in the end his losses and expenses will outweigh
his gains, he can afford to take chances of such experiments
in the hope that success will follow in some of them;
furthermore, he can regard the outlay as a contribution
to the advancement of mankind. For the rest of
us, however, outside of these two classes, it is our
business to keep away from speculation whether in
oil wells, flying machines, in new factories, or in
real estate: in the long run, we cannot get something
for nothing and money-making efforts that are ethically
valid thus coincide with those that are selfishly
desirable, namely, the efforts to obtain the payment,
the profit, that arises from a valuable service performed
or commodity produced. Too often men who follow
this rule in their regular occupation depart from
it in the use of their saved surplus funds. They
feel that their savings ought to make them money,
as they say.
Now savings can be employed in one
of three ways: They may be used as capital by
the owner; or they may be put out in investments that
is, used or utilized as capital in the business of
another; or, third, they may be wasted in gambling
or speculation. As a matter of course, the employment
as additional capital in one’s own enterprise
is generally the most desirable wherever applicable,
but this is a use of limited scope, relating to but
few of the people engaged in productive activity who
earn and save a surplus. The main resource for
such accumulations is in safe investments, in the
bonds and securities of our own country and those
of well established enterprises. Not many among
our embryo capitalists possess the experience or skill
requisite for the safe and proper investment of their
funds, they must rely upon the advice of others.
But whom can they trust? The demand for investment
advice has not failed to call forth a supply of advisers,
and elaborate are the schemes designed to lure the
unwary. But, generally speaking, the man who
falls into the clutches of these birds of prey has
himself to blame, for the reason that the temptations
they offer are appeals to the illegitimate desire
to get something for nothing or to the foolish notion
that one can get-rich-quick in some way whispered about
by a stranger, and out of sheer benevolence.
The fact is that the wise man will dismiss all thought
of making money out of his investments; he will seek
only the moderate return which alone is consistent
with safety; and with this policy, will turn a deaf
ear to any so-called opportunity which promises big
profits. We can summarize the matter by saying
that concentration upon one’s business and service
implies that one should not attempt to make money
elsewhere.
This concentration on one’s
affairs therefore grows into a sort of practical system
in which each member of the business community is
looking after some function or activity to the exclusion
of other things. And so the world’s work
is carried on to the best advantage, each function
being filled by those particular men who have become
relatively expert therein. From this system arises
a business habit or method not always understood by
the young and inexperienced, by the non-business person.
We refer to the practice in trade of leaving to each
individual, to each enterprise, to each organization,
the responsibility for looking out for its own interests
when having dealings with others. Caveat emptor let
the buyer beware expresses an extreme development
of this, and in its common signification, that each
side is to be permitted and expected to take any advantage
of the other side that it may be able to secure, it
describes a state of warfare rather than of business.
In buying and selling, in aiming to obtain the most
favorable terms for each line of his activity, in
meeting conditions of competition, in all these relations,
the business man is endeavoring to better himself
and may doubtless be tempted here and there to forget
the interests of the other party to the transaction.
But to yield to such temptation would merely be to
abuse a principle which on the whole is sanctioned
by the requirements of economic efficiency. This
principle is that the nearest approximation to effective
justice in business transactions is reached when on
each side the parties devote themselves to their respective
interests and points of view. If A has
a house for sale and B is a prospective buyer,
the essence of the possible transaction between the
two is that A’s idea of the value of
the property is different from B’s idea
of that value; or at any rate that A sees less
value in it to him than does B to B.
This is of course typical of all business transactions the
seller desires the money above the commodity, the
buyer prefers the commodity to the money. The
seller and the buyer each dwells naturally upon his
own idea of value. This is altogether desirable,
not to say indispensable, and is characteristic of
every relation of business, wherever two men buy and
sell, employ one another, or have other dealings together.
The situation is somewhat the same as in a law suit
where the duty of the attorney for the plaintiff is
to make every point that fairly can be made for the
plaintiff, while the attorney on the other side must
correspondingly make every point that can properly
be made for the defendant. Each side is supposed
to look after the interest of that side. Similarly,
in a business organization, say a railroad, when some
new project is under consideration it will be submitted
to the engineer, to the chemist, to the attorney,
to the practical transportation man, and in each of
these departments it is expected that the wisdom born
of experience in the particular function will be brought
to bear. The engineer speaks with authority on
engineering questions, the lawyer on legal questions,
the transportation man on the practical working out
of the project; and, normally, the criticisms and
contribution of each are confined to his own function.
In short, the regime of economic self-interest results
in leaving to each the responsibility which he is
most competent to assume, that in which he is most
expert, which thereby receives the best attention
that generally speaking it could have. Nor are
correctives lacking for the abuses which may enter
in through an overdevelopment of self-interest. Caveat
emptor becomes discredited as an unmodified basis
of human action. The golden rule is increasingly
seen to constitute a foundation demanded by economics
as well as by ethics. The trend to-day is away
from indifference to the interests of those with whom
we deal. The successful merchant will not attempt
to make a profit through sales which he knows would
not benefit the purchaser, for that would not measure
up to the test, Will it pay? The value of a business
depends largely on its goodwill and too much money
and effort are spent in advertising and other means
of building up a clientele to make men conceive it
to be to their interest to deal sharply with their
customers.
In the efforts of scientists to seek
out and establish new methods, new principles, the
success of an experiment is to be determined, I suppose,
by the test, Will it work? Does it yield effective
results? Similarly, in economics, the science
of mankind in its production, distribution and consumption
of material things, the test of utility and efficiency
is, Will it pay? that being the standard of workableness
in the application of that science.
We have attempted, therefore, in this
analysis of money-making to apply this test, because
the practice or habit or influence that pays is that
which is in accord so far with the principles underlying
this branch of social science. We have seen,
according to this standard, that it is the duty of
all to adopt money-making as a conscious aim; that
the money is to be economically used, the final object
being net profit, that balance or remainder which
is carried forward as created capital. Inability
to increase a fixed income does not absolve one from
the duty of doing one’s part in the creation
of capital through thrift and saving. The business
enterprise, moreover, is required by economic necessity
to aim at money-making meaning, however,
profits in the long run rather than immediate or temporary
gains. Such permanent returns can only be sought
through adherence to ethical principles and although
this aim at profits becomes the power plant which
drives the business machine, the latter gives its energies
and attention more directly to the rendering of service.
Concentration upon service tends to
make a man relatively efficient therein, but argues
a relative unfamiliarity with the field of others,
from which we infer the advisability of confining one’s
activity to the thing he has learned to do best.
As an example of this, he should avoid placing his
surplus capital or savings in outside enterprises
where they will partake of risks that are unknown to
him, nor should he attempt to employ his savings at
all with the purpose of making money, unless, indeed,
he can use them as capital in his own business.
The focusing of attention on one’s own function
also implies and explains the custom of placing upon
participants in a business transaction the responsibility
each for his own side, a custom which is economically
justified but which must be kept within proper limits,
as is fully recognized by the business men who are
successful and who therefore become models or examples
for the guidance of other men, influencing the latter
towards high ideals.
We have found, on the other hand,
that apart from men in charge of business enterprise,
the burden of providing thus for man’s welfare
and development is assumed by very few, the vast majority,
whether in professional or business employment, treating
it with neglect and contempt. They think, perhaps,
that they are aiming at higher things, or that their
efforts would not sufficiently count, or they do not
give the matter any sturdy thought; while the underlying
motive, often unconscious, is simply an unwillingness
to practice self-restraint. It is self-indulgence,
we must conclude, that is to be overcome if we are
to meet this responsibility in a manly way, visualizing
it with sufficient clearness to see that thrift, the
creation of capital for one’s self and for the
race, comes into no necessary conflict with any other
proper aim in life, but on the contrary constitutes
a fundamental duty to society, to the state, to one’s
family, to his own future, to his self-respect.