Showing how the firm invented
A new shirt.
It has already been said that those
four men in armour, on the production of whom Robinson
had especially prided himself, were dispensed with
after the first fortnight. This, no doubt, was
brought about through the parsimony of Mr. Brown,
but in doing so he was aided by a fortuitous circumstance.
One of the horses trampled on a child near the Bank,
and then the police and press interfered. At
first the partners were very unhappy about the child,
for it was reported to them that the poor little fellow
would die. Mr. Brown went to see it, and ascertained
that the mother knew how to make the most of the occurrence; and
so, after a day or two, did the firm. The Jupiter
daily newspaper took the matter up, and lashed out
vigorously at what it was pleased to call the wickedness
as well as absurdity of such a system of advertising;
but as the little boy was not killed, nor indeed seriously
hurt, the firm was able to make capital out of the
Jupiter, by sending a daily bulletin from Magenta
House as to the state of the child’s health.
For a week the newspapers inserted these, and allowed
the firm to explain that they supplied nourishing
food, and paid the doctor’s bill; but at the
end of the week the editor declined any further correspondence.
Mr. Brown then discontinued his visits; but the child’s
fortune had been made by gifts from a generous public,
and the whole thing had acted as an excellent unpaid
advertisement. Now, it is well understood by all
trades that any unpaid advertisement is worth twenty
that have cost money.
In this way the men in armour were
put down, but they will be long remembered by the
world of Bishopsgate Street. That they cost money
is certain. “Whatever we do,” said
Mr. Brown, “don’t let’s have any
more horses. You see, George, they’re always
a-eating!” He could not understand that it was
nothing, though the horses had eaten gilded oats,
so long as there were golden returns.
The men in armour, however, were put
down, as also was the car of Fame. One horse
only was left in the service of the firm, and this
was an ancient creature that had for many years belonged
to the butter establishment in Smithfield. By
this animal a light but large wooden frame was dragged
about, painted Magenta on its four sides, and bearing
on its various fronts different notices as to the
business of the house. A boy stood uncomfortably
in the centre, driving the slow brute by means of
reins which were inserted through the apertures of
two of the letters; through another letter above there
was a third hole for his eyes, and, shut up in this
prison, he was enjoined to keep moving throughout
the day. This he did at the slowest possible
pace, and thus he earned five shillings a week.
The arrangement was one made entirely by Mr. Brown,
who himself struck the bargain with the boy’s
father. Mr. Robinson was much ashamed of this
affair, declaring that it would be better to abstain
altogether from advertising in that line than to do
it in so ignoble a manner; but Mr. Brown would not
give way, and the magenta box was dragged about the
streets till it was altogether shattered and in pieces.
Stockings was the article in which,
above all others, Mr. Brown was desirous of placing
his confidence. “George,” said he,
“all the world wears stockings; but those who
require African monkey muffs are in comparison few
in number. I know Legg and Loosefit of the Poultry,
and I’ll purchase a stock.” He went
to Legg and Loosefit and did purchase a stock, absolutely
laying out a hundred pounds of ready money for hosiery,
and getting as much more on credit. Stockings
is an article on which considerable genius might be
displayed by any house intending to do stockings,
and nothing else; but taken up in this small way by
such a firm as that of 81, Bishopsgate Street, it
was simply embarrassing. “Now you can say
something true in your advertisements,” said
Mr. Brown, with an air of triumph, when the invoice
of the goods arrived.
“True!” said Robinson.
He would not, however, sneer at his partner, so he
retreated to his own room, and went to work. “Stockings!”
said he to himself. “There is no room for
ambition in it! But the word ‘Hose’
does not sound amiss.” And then he prepared
that small book, with silk magenta covers and silvery
leaves, which he called The New Miracle!
The whole world wants stockings, [he
began, not disdaining to take his very words from
Mr. Brown] and Brown, Jones, and Robinson
are prepared to supply the whole world with the
stockings which they want. The following is a
list of some of the goods which are at present
being removed from the river to the premises at
Magenta House, in Bishopsgate Street. B.,
J., and R. affix the usual trade price of the article,
and the price at which they are able to offer them
to the public.
One hundred and twenty baskets of
ladies’ Spanish
hose, usual price, 1_s._
3_d._; sold by B., J., and R. at
9-3/4_d._
“Baskets!” said Mr. Brown,
when he read the little book.
“It’s all right,”
said Robinson. “I have been at the trouble
to learn the trade language.”
Four hundred dozen white cotton
hose, usual price, 1_s._
0-1/2_d._; sold by B., J., and R.
at 7-1/4_d._
Eight stack of China and pearl silk
hose, usual price,
3_s._; sold by B., J., and R. for
1_s._ 9-3/4_d._
Fifteen hundred dozen of Balbriggan, usual
price, 1_s._
6_d._; sold by B., J., and R. for
10-1/2_d._
It may not, perhaps, be necessary
to continue the whole list here; but as it was read
aloud to Mr. Brown, he sat aghast with astonishment.
“George!” said he, at last, “I don’t
like it. It makes me quite afeard. It does
indeed.”
“And why do you not like it?”
said Robinson, quietly laying down the manuscript,
and putting his hand upon it. “Does it want
vigour?”
“No; it does not want vigour.”
“Does it fail to be attractive? Is it commonplace?”
“It is not that I mean,” said Mr. Brown.
“But ”
“Is it not simple? The articles are merely
named, with their prices.”
“But, George, we haven’t
got ’em. We couldn’t hold such a quantity.
And if we had them, we should be ruined to sell them
at such prices as that. I did want to do a genuine
trade in stockings.”
“And so you shall, sir.
But how will you begin unless you attract your customers?”
“You have put your prices altogether
too low,” said Jones. “It stands
to reason you can’t sell them for the money.
You shouldn’t have put the prices at all; it
hampers one dreadful. You don’t know what
it is to stand down there among ’em all, and
tell ’em that the cheap things haven’t
come.”
“Say that they’ve all been sold,”
said Robinson.
“It’s just the same,”
argued Jones. “I declare last Saturday night
I didn’t think my life was safe in the crowd.”
“And who brought that crowd
to the house?” demanded Robinson. “Who
has filled the shop below with such a throng of anxious
purchasers?”
“But, George,” said Mr.
Brown, “I should like to have one of these bills
true, if only that one might show it as a sample when
the people talk to one.”
“True!” said Robinson,
again. “You wish that it should be true!
In the first place, did you ever see an advertisement
that contained the truth? If it were as true
as heaven, would any one believe it? Was it ever
supposed that any man believed an advertisement?
Sit down and write the truth, and see what it will
be! The statement will show itself of such a
nature that you will not dare to publish it. There
is the paper, and there the pen. Take them, and
see what you can make of it.”
“I do think that somebody should
be made to believe it,” said Jones.
“You do!” and Robinson,
as he spoke, turned angrily at the other. “Did
you ever believe an advertisement?” Jones, in
self-defence, protested that he never had. “And
why should others be more simple than you? No
man, no woman believes them. They are
not lies; for it is not intended that they should
obtain credit. I should despise the man who attempted
to base his advertisements on a system of facts, as
I would the builder who lays his foundation upon the
sand. The groundwork of advertising is romance.
It is poetry in its very essence. Is Hamlet true?”
“I really do not know,” said Mr. Brown.
“There is no man, to my thinking,
so false,” continued Robinson, “as he
who in trade professes to be true. He deceives,
or endeavours to do so. I do not. No one
will believe that we have fifteen hundred dozen of
Balbriggan.”
“Nobody will,” said Mr. Brown.
“But yet that statement will
have its effect. It will produce custom, and
bring grist to our mill without any dishonesty on our
part. Advertisements are profitable, not because
they are believed, but because they are attractive.
Once understand that, and you will cease to ask for
truth.” Then he turned himself again to
his work and finished his task without further interruption.
“You shall sell your stockings,
Mr. Brown,” he said to the senior member of
the firm, about three days after that.
“Indeed, I hope so.”
“Look here, sir!” and
then he took Mr. Brown to the window. There stood
eight stalwart porters, divided into two parties of
four each, and on their shoulders they bore erect,
supported on painted frames, an enormous pair of gilded,
embroidered, brocaded, begartered wooden stockings.
On the massive calves of these was set forth a statement
of the usual kind, declaring that “Brown, Jones,
and Robinson, of 81, Bishopsgate Street, had just
received 40,000 pairs of best French silk ladies’
hose direct from Lyons.”
“And now look at the men’s
legs,” said Robinson. Mr. Brown did look,
and perceived that they were dressed in magenta-coloured
knee-breeches, with magenta-coloured stockings.
They were gorgeous in their attire, and at this moment
they were starting from the door in different directions.
“Perhaps you will tell me that that is not true?”
“I will say nothing about it
for the future,” said Mr. Brown.
“It is not true,” continued
Robinson; “but it is a work of fiction, in which
I take leave to think that elegance and originality
are combined.”
“We ought to do something special
in shirts,” said Jones, a few days after this.
“We could get a few dozen from Hodges, in King
Street, and call them Eureka.”
“Couldn’t we have a shirt
of our own?” said Mr. Robinson. “Couldn’t
you invent a shirt, Mr. Jones?” Jones, as Robinson
looked him full in the face, ran his fingers through
his scented hair, and said that he would consult his
wife. Before the day was over, however, the following
notice was already in type:
Mankind in A state
of bliss!
Brown, Jones, and Robinson
have sincere pleasure in presenting to the Fashionable
World their new Katakairion shirt, in
which they have thoroughly overcome the difficulties,
hitherto found to be insurmountable, of adjusting
the bodies of the Nobility and Gentry to an article
which shall be at the same time elegant, comfortable,
lasting, and cheap.
B., J., and R.’s Katakairion
shirt, and their Katakairion
Shirt alone, is acknowledged to
unite these qualities.
Six Shirts for 39_s._ 9_d._
The Katakairion Shirt is specially
recommended to Officers
going to India and elsewhere, while
it is at the same time
eminently adapted for the Home Consumption.
“I think I would have considered
it a little more, before I committed myself,”
said Jones.
“Ah, yes; you would have consulted
your wife; as I have not got one, I must depend on
my own wits.”
“And are not likely to have one either,”
said Jones.
“Young men, young men,”
said Mr. Brown, raising his hands impressively, “if
as Christians you cannot agree, at any rate you are
bound to do so as partners. What is it that the
Psalmist says, ’Let dogs delight, to bark and
bite .’”
The notice as to the Katakairion shirt
was printed on that day, as originally drawn out by
Robinson, and very widely circulated on the two or
three following mornings. A brisk demand ensued,
and it was found that Hodges, the wholesale manufacturer,
of King Street, was able to supply the firm with an
article which, when sold at 39_s._ 6_d._, left a comfortable
profit.
“I told you that we ought to
do something special in shirts,” said Jones,
as though the whole merit of the transaction were his
own.
Gloves was another article to which
considerable attention was given;
Brown, Jones, and Robinson
have made special arrangements with the glove manufacturers
of Worcestershire, and are now enabled to offer
to the public English-sewn Worcester gloves, made
of French kid, at a price altogether out of the
reach of any other house in the trade.
B., J., and R. boldly defy competition.
When that notice was put up in front
of the house, none of the firm expected that any one
would believe in their arrangement with the Worcestershire
glove-makers. They had no such hope, and no such
wish. What gloves they sold, they got from the
wholesale houses in St. Paul’s Churchyard, quite
indifferent as to the county in which they were sewn,
or the kingdom from which they came. Nevertheless,
the plan answered, and a trade in gloves was created.
But perhaps the pretty little dialogues
which were circulated about the town, did more than
anything else to make the house generally known to
mothers and their families.
“Mamma, mamma, I have seen
such a beautiful sight!”
one of them began.
“My dearest daughter, what
was it?”
“I was walking home through the
City, with my kind cousin Augustus, and he took
me to that wonderfully handsome and extraordinarily
large new shop, just opened by those enterprising
men, Brown, Jones, and Robinson, at N, Bishopsgate
Street. They call it ’Nine Times Nine, or
Magenta House.’”
“My dearest daughter, you may well
call it wonderful. It is the wonder of the
age. Brown, Jones, and Robinson sell everything;
but not only that, they sell everything
good; and not only that they sell everything
cheap. Whenever your wants induce you to make
purchases, you may always be sure of receiving
full value for your money at the house of Brown,
Jones, and Robinson.”
In this way, by efforts such as these,
which were never allowed to flag for a single hour, by
a continued series of original composition which,
as regards variety and striking incidents, was, perhaps,
never surpassed, a great and stirring trade
was established within six months of the opening day.
By this time Mr. Brown had learned to be silent on
the subject of advertising, and had been brought to
confess, more than once, that the subject was beyond
his comprehension.
“I am an old man, George,”
he said once, “and all this seems to be new.”
“If it be not new, it is nothing,” answered
Robinson.
“I don’t understand it,”
continued the old man; “I don’t pretend
to understand it; I only hope that it’s right.”
The conduct which Jones was disposed
to pursue gave much more trouble. He was willing
enough to allow Robinson to have his own way, and
to advertise in any shape or manner, but he was desirous
of himself doing the same thing. It need hardly
be pointed out here that this was a branch of trade
for which he was peculiarly unsuited, and that his
productions would be stale, inadequate, and unattractive.
Nevertheless, he persevered, and it was only by direct
interference at the printer’s, that the publication
of documents was prevented which would have been fatal
to the interests of the firm.
“Do I meddle with you in the
shop?” Robinson would say to him.
“You haven’t the personal
advantages which are required for meeting the public,”
Jones would answer.
“Nor have you the mental advantages
without which original composition is impossible.”
In spite of all these difficulties
a considerable trade was established within six months,
and the shop was usually crowded. As a drawback
to this, the bills at the printer’s and at the
stationer’s had become very heavy, and Robinson
was afraid to disclose their amount to his senior
partner. But nevertheless he persevered.
“Faint heart never won fair lady,” he
repeated to himself, over and over again, the
fair lady for whom his heart sighed being at this time
Commercial Success.
Vestigia Nulla Retrorsum. That
should be the motto of the house. He failed,
however, altogether in making it intelligible to Mr.
Brown.